Ticket Ballot Purchaser FAQs
With the coronavirus pandemic continuing to create uncertainty for many countries across the world, it is not yet known whether international or cross-border travel for supporters will be possible into the country at the time of the Tour in July and August 2021. The Lions and SA Rugby continue to work with relevant South African Government departments to ascertain the latest guidance on travel to South Africa. We will communicate any updates in these FAQs and via email to ticket ballot purchasers as soon as it is possible to do so. For the latest guidance on travelling to South Africa please visit the UK Foreign Office website: www.gov.uk/foreign-travel-advice/south-africa or the Irish Department of Foreign Affairs website: www.dfa.ie/travel/travel-advice/a-z-list-of-countries/south-africa/
It remains unclear whether spectators will be permitted into stadiums at this time. However, SA Rugby and the Lions continue to work with relevant South African Government departments to ascertain the latest guidance on COVID-19 countermeasure planning for major sporting events and will communicate any updates in these FAQs and via email to ticket ballot purchasers as soon as it is possible to do so.
Yes, if you are unable to attend due to restricted spectator numbers we will notify you that you are no longer able to use your ticket due to restricted spectator numbers and you will be entitled to a full refund. There is no need to contact us or apply for a refund in this situation; your refund will be automatically returned to you within 35 working days of notification.
Yes, if the matches are played behind closed doors we will notify you that you are no longer able to use your ticket due to the matches being played behind closed doors and you will be entitled to a full refund. There is no need to contact us or apply for a refund in this situation; your refund will be automatically returned to you within 35 working days of notification.
Yes, if the matches you have booked tickets for are cancelled we will notify you that you are no longer able to use your ticket due to cancellation and you will be entitled to a full refund. There is no need to contact us or apply for a refund in this situation; your refund will be automatically returned to you within 35 working days of notification.
If we have notified you that you will be receiving a refund, the process will be completed within 35 working days.
Yes, your refund would be for the full amount paid (the face value of the ticket plus any administration fees).
If we have contacted you to advise we are processing a refund for your ticket, however your card has expired and a new one has been issued, we request you contact us with the new expiry date only (there is no need to give us the new card number). If the card account is now closed, we would require your new bank details as we are unable to refund onto a different card. In either situation, please contact accounts@lionstour.com
Yes, purchasers can apply for a refund immediately, or at any time in the future, via the link emailed to you on 1 April 2021. If you have any queries please contact 0344 788 4080.